The fibre cable powering check-in counters at Mumbai airport’s Terminal 2 snapped on Thursday evening.
Therefore, airlines were unable to check-in passengers at counters and were issuing boarding cards manually.
As a result, there were serpentine queues at the Mumbai airport terminal, resulting in some flights being delayed because boarding was taking longer than usual.
Since the check-in counters were down for over an hour, we issued boarding cards through our kiosks. As a result, there were long queues and long wait times for passengers,” said an IndiGo official.
According to an airport source, the fibre optic cable was accidentally cut, resulting in internet outages throughout the airport.
Due to ongoing development work in the city, Mumbai International Airport Ltd (MIAL) asked passengers to allow extra time for check-in and to contact their airlines.
According to the company, “Our teams are on ground and manual processing has been initiated to assist all passengers.”. We apologize for the inconvenience and thank our passengers for their patience.”
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